freeroPrivacy Policy
This page describes what we collect when you use freero and how we keep that data protected. We take privacy seriously because your trust in our platform depends on it. When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer through mobile banking, local payment, online payment, or e-wallet, we handle your payment information with care and in accordance with data protection principles.
We collect personal information to verify your identity, process your transactions, and provide customer support. We do not sell your data to advertisers or third parties unrelated to running freero. We share information only with payment processors, fraud-prevention services, and our internal support team as necessary to serve you.
Our privacy practices apply across all regions where freero operates, including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. If you have questions about how we handle your information, our support team is available to explain our practices in plain language.
What Data We Collect on freero
We collect information in several categories. Your account information includes your name, date of birth, email address, phone number, and physical address. We collect this during registration and use it to verify your identity and send you account notifications.
Your payment information includes the payment method you choose—such as your e-wallet account, bank account number, or QRIS reference. We collect this to process deposits and withdrawals. We do not store full credit card numbers; payment processors handle sensitive card data directly.
Your activity information includes your login history, bets placed, games played, deposits, withdrawals, and account balance. We collect this to provide you with a functional betting and gaming experience, to detect fraud, and to comply with anti-money-laundering requirements. We also collect your IP address and browser type for security and fraud prevention.
How We Use Your Data
We use your account information to verify your identity and prevent fraud. During account verification, we may request a copy of your ID and proof of address. We review these documents to confirm you are who you say you are and to comply with anti-money-laundering and know-your-customer regulations.
We use your payment information to process your deposits and withdrawals. When you request a payout, we send your withdrawal details to your chosen payment method. We keep transaction records to resolve payment disputes and to comply with regulatory requirements.
We use your activity information to operate freero—to place your bets, settle games, update your balance, and detect fraudulent activity. We also use this information to improve our platform, to understand which games and betting markets are popular, and to identify technical issues that need fixing.
Who We Share Your Data With
We share your information with payment processors to process your deposits and withdrawals. These processors are contractually obligated to keep your data confidential and to use it only for payment processing. When you deposit via e-wallet, we share enough information for mobile banking to complete the transaction. The same applies to local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment.
We share information with fraud-prevention and anti-money-laundering services. These services help us detect unusual activity and comply with regulations. We also share information with our support team internally as needed to resolve your account issues or disputes.
We do not share your information with unrelated third parties, advertisers, or data brokers. We do not sell your email address or phone number. If we are required to disclose your information by law or court order, we will do so, though we will notify you when legally permissible.
How Long We Keep Your Data
We keep your account information as long as your account is active. If you close your account, we retain your data for a minimum of one year for regulatory and dispute-resolution purposes. After that period, we delete or anonymise your personal information unless we are required by law to retain it longer.
We keep transaction records for at least seven years to comply with anti-money-laundering regulations and to resolve any disputes that may arise. We keep fraud-detection records for a reasonable period to identify patterns and prevent future abuse.
Your Rights Regarding Your Data
You have the right to access your data. You can view your account information, transaction history, and activity logs by logging into freero. If you want a copy of all data we hold on you, contact our support team and we will provide it in a readable format.
You have the right to correct your data. If your name, address, or email is incorrect in our system, you can update it through your account settings or by contacting our support team. We will correct your information within one business day.
You have the right to close your account. When you close your account, we stop collecting new data about you. As noted above, we retain your historical data for regulatory purposes.
Cookies and Tracking
We use cookies to keep you logged in and to remember your preferences on freero. A cookie is a small file stored on your device that helps us recognise you when you return. We use session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them or they expire).
We use cookies for security, to detect fraud, and to understand how you use freero. We do not use tracking cookies to follow you across other websites. You can disable cookies in your browser settings, though this may affect how freero works.
How We Protect Your Data
We encrypt your data in transit using industry-standard SSL encryption. When you log in or make a transaction, your information is protected by this encryption. We use firewalls and access controls to prevent unauthorised access to our systems. Our servers are monitored for suspicious activity around the clock.
We do not store sensitive data such as full payment card numbers on our systems. Payment processors handle this sensitive information directly. We do not use your data for purposes unrelated to operating freero without your explicit consent.
Contact Us About Privacy
If you have questions about our privacy practices, contact our support team. We respond to privacy inquiries within one business day. You can reach us via email, live chat, or phone during business hours. We are available in English and respond to all data-protection requests seriously.
If you believe we have mishandled your data, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We encourage you to contact us first so we can resolve the issue directly.
Summary: Privacy at freero
We collect your personal information only to verify your identity, process your transactions, and provide customer support. We protect your data using encryption and security controls. We do not sell your data to third parties, and we share it only with payment processors and fraud-prevention services as necessary.
We keep your data secure for as long as needed and delete it when no longer required. You have the right to access, correct, and close your account. Our privacy practices comply with principles of transparency and data protection.
If you have questions about how we handle your information, contact our support team. We are committed to keeping your data protected and your trust in freero secure.